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Is Your Technology Plan Ready For 2021?

Is Your Technology Plan Ready For 2021?

As a business, there are many things you have to do when preparing for the new year. But have you considered making a technology plan as one of them? If not, you are missing out on the many benefits of having a technology plan in place. In this video, we discuss how having a technology plan can make your business more successful and secure in 2021.

Having a good technology foundation is one of the keys to success no matter what field you are in. Studies show that businesses that prioritize technology are more profitable than those that do not. This means that creating a technology plan not only makes your company more solid overall, but it can also help you expand and grow. Beyond this, having a technology plan is also important for keeping your business secure.

In 2020, many companies did not create plans for their technology, leaving them vulnerable. They did not consider the benefits of having a good IT infrastructure, including better business continuity, improved security, a solid remote workforce, and more. This led to drastic problems for them once normal business operations shut down and the pandemic was happening in full. If they had been more strategic and created a technology plan before it was too late, they would not have been as shaken by the events of the year.

The numerous problems of last year show how important having a functional technology plan can be. When you determine what needs to be improved on upfront, you are able to adjust more quickly if things need to change. Having a technology plan is one of the best ways you can ensure that your business is ready for the future.

Are You Ready To Make A Technology Plan?

Do you want to make a 2021 technology plan but aren’t quite sure where to start? At Parkway Tech, we have your back. Our IT professionals are prepared to assist you in any way you need to make sure that your business is ready for this year. Reach out to us by phone or online to get started today.

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The Most Important Question To Ask Before Hiring A Service Company

The Most Important Question To Ask Before Hiring A Service Company

When choosing a service company to work with, nothing matters more than making sure you’re getting quality. You want to see the money you put into this service actively working for you. And you never want to be put in a worse position by the company you choose to hire. To make sure this doesn’t happen to you, always ask this one question before forming an agreement.

How are you going to protect my personal or confidential information?

Any company you receive services from should have your data security as a top priority, no matter what field they are in. Cybersecurity is a serious matter, and you do not want to put yourself at risk by working with a business that does not hold this value. Any service company you hire should have policies protecting you as a consumer or your business and clients.

Cybercriminals are being forced to adapt as online security gets tighter. They are finding new ways to attack those who are unprotected, which in most cases, will be the consumer rather than the data-holding business. This often ends up leading to blackmail attempts, which can create a bigger profit for them than attacking the company directly.

Before working with any service company, ask what they are doing to protect you and your private information. If you are not impressed by their response, or if they do not have one, keep looking elsewhere. Cybersecurity is not something you can take risks with. For more information on how to stay safe when working with service providers, contact us here at Parkway Tech. We are always here to help protect you.

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Essential Questions To Ask When Hiring An IT Company

Searching for a new IT company in Winston-Salem? Make sure you ask these questions to any IT company you interview.

10 Tips To Help You Save Time While Using Microsoft Outlook

Parkway Tech are your local experts with Microsoft Outlook in Winston Salem. Have a question about Microsoft Outlook? Discover more here.

The SolarWinds Hack and What It Means For Your Organization

The SolarWinds hack has impacted many private organizations, the US Departments of Treasury and Commerce, the Pentagon, and several federal agencies.

How Hard Is It to Switch IT Companies?

Switching IT companies comes with several risks. You need to ensure it is successful. Do you want to learn how hard the process is? This article will help you learn how you can ensure the change is successful.

Network Assessments In Winston-Salem By Parkway Tech

Can Assessing Your Network Tell You If It’s Time to Switch IT Companies?

Your company’s network is vital. It is the foundation of your business as it ties up everything; from effectively communicating with customers, to facilitating sales, to keeping your computers running efficiently, and influencing your decision making. The security, reliability, and performance offered by your network determine the productivity of your employees and the general productivity of your company. All departments of your company — from product development to human resource to everything in between depends on your network to function correctly, if it malfunctions, your business operations stop.

Having a reliable IT company continually monitoring your network is essential for the smooth running of any business. Is your IT company doing enough to keep your network in check? Can a network assessment tell you if it’s time to switch IT companies? Yes.

What Is a Network Assessment? A network assessment is an in-depth analysis of your current IT infrastructure that provides you with an extensive understanding of your existing IT environment and recommends network solutions such as automation, consolidation, and simplification. It also refers to assessing network performance, a security assessment (identifying areas of risk and vulnerabilities, and security compliance), a review of network architecture, evaluation of servers, applications, operating systems, and network inventory to discover what devices are running on your network.

When Should You Perform a Network Assessment?

Wanting to undergo a network assessment often starts with realizing that your company’s IT infrastructure has grown, or individual components of your systems have started giving you trouble or failing. You might have a general idea of what is causing the problem but cannot verify it without a proper analysis of your network. Here are a few signs that it’s time to undergo a network assessment:

1. Your employees are always complaining of slow or lagging performance.
2. Your organization is about to change your network structure or introduce new software.
3. You’re planning to expand your business.
4. You’re planning to shift your IT infrastructure to the cloud.
5. Your company is undergoing an audit soon.

Suppose you feel that your network isn’t functioning correctly or you have a new project that requires a well-performing system, it’s vital to undergo a network assessment. Fortunately, this assessment can give you insight into the performance of your IT partner.

Is Your IT Company Taking Care of Your Network Properly?

The results from the network assessment will bring to light critical issues that will reveal whether your IT company is taking care of your network, such as:

• Computers are running on unsupported operating systems. Meaning your operating system is no longer receiving security patches.
• Antivirus and anti-spyware software were not detected on your computers, increasing the risk for malicious attacks.
• Discovery of sources leading to interference, bottlenecks, or congestion on their network.
• Identification of flaws in the network design.
• Out of date, or malfunctioning hardware, that is weakening your security and slowing your network.

The purpose of the network assessment is to identify areas of improvement and get a more comprehensive view of your existing network’s current state. The results help you make strategic and informed business decisions.

What Will Be Covered in a Network Assessment? A network assessment covers a range of areas to determine the reliability, security, health of your network. The following assessments will be undertaken:

• Infrastructure Assessment: The operating system circuits, applications, versions, and other equipment that make up the design and implementation of your network.

• Security Assessment: This assessment uncovers all areas of risk and vulnerabilities within your database servers, applications, and files.

• Management Assessment: Issues with the network management strategy are identified and how they affect network operations. The current network strategy will determine what additional applications, processes, and events will be needed to manage the new implementations.

• Performance Assessment: This assessment identifies problems with a particular campus and WAN segments, servers, devices, and enterprise circuits. All information gathered will be combined with a thorough analysis of traffic to determine over-utilization and availability issues. The following are aspects that may cause network performance issues:

• • Network Device Configuration
  • Application Configuration
  • Equipment and Circuit Provisioning

What Are the Benefits of a Network Assessment?

From enhanced network security to greater agility, the benefits of a high-performance computing environment are easy to visualize. The following are the benefits of undergoing a comprehensive network assessment:

• You Get to See What’s Going on With Your IT Infrastructure: The results of your network assessment gives you an in-depth analysis of your current IT infrastructure — from local traffic pattern analysis and topology maps. This can help you make informed decisions about network upgrades and maintenance.

• You Can Create a Strategic Road for Your IT Systems and People: After understanding the current state of your IT infrastructure, your employees can identify opportunities for network simplification, consolidation, cost reduction, and automation. This creates your company a clear road-map to a virtualized and modern software-defined infrastructure.

• Improves Your Network Security: It’s impossible to protect your company against cyber-attacks without full visibility of your networks., including how people, processes, and other technologies interact with it.  A comprehensive network assessment identifies those interactions and security vulnerabilities. It leads to the implementation of proactive and preventative security strategies that protect against cyber-threats and enhance end-user protection.

• Helps You Uncover Cost-Saving Potential: Results from a network assessment opens doors to designing new architecture that includes cloud computing. Cloud computing eliminates the need for physical storage files, therefore, reducing costs.

For businesses looking for improved security, enhanced productivity, and greater agility, a network assessment may be vital for your company. Your network assessment results will give your company the information you need to prioritize and pitch new investments in your company.

Are You Planning To Perform A Network Assessment? If your current IT partner isn’t taking care of your network, then it’s time to switch IT companies. It’s vital to look for an IT company that has specialization in the areas you need and the expertise it takes to integrate next-generation infrastructure.

Engaging a third-party organization to lead your network assessment enhances objectivity, gives a fresh perspective, and delivers unbiased recommendations to improve performance and capacity planning.

Parkway Tech offers reliable IT solutions to businesses across North Carolina. With years of expertise and experience, we are your trusted network assessment partner.

Schedule a free consultation with us today, and let us help you create a network strategy that is aligned to your business goals.

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Switching IT Companies In Winston-Salem?

When Is It Time to Switch IT Companies?

Switching IT companies can help you enjoy the benefits of IT support, but when should you do it? This article will help you discover when you should change IT companies.

Getting stuck with the wrong IT company can be a miserable experience for you and your team. You may have frustrations and not enjoy the benefits of IT support. The wrong IT company does not provide the IT support you need to achieve your objectives.

Knowing when to switch IT companies can save you from frustrations and ensure you achieve your objectives. Will you want to work with an IT company that will not satisfy your IT needs?

Clients often ask Parkway Tech when and how they should change IT companies. Parkway Tech provides top IT services and support in Winston-Salem, Greensboro & the Triad. This article will help you discover when you should switch IT companies.

Signs You Should Change IT Companies

When should you switch IT companies?

It would be best if you switch IT companies when you notice any of these seven signs.

You Experience Recurring Issues

The IT company does not fix problems with your IT system that you report to them. For example, they do not take care of downtimes or slow networks. You may notify them, and they promise to address your concerns. They do not take care of them or offer temporary solutions.

Recurring issues can frustrate you and your employees. You will not have the morale to handle your activities. The ongoing problem can also lead to avoidable losses. Switching your IT company can ensure these recurring difficulties become things of the past.

Your IT Company Does Not Prioritize Cybersecurity

The IT company neglects your cybersecurity, making your organization have network vulnerabilities and susceptible to cyberattacks. For example, the IT company does not keep up with changing cybersecurity risks. You may notice other organizations’ IT support equip them with some protocols to protect them from new threats. Your company does not introduce these measures to secure your IT infrastructure.

Neglecting cybersecurity makes you vulnerable to cyberattacks. Cyberattacks can cause many challenges, such as financial losses, downtimes, and damage to your company’s reputation. Statistics show that 68 percent of organizations feel cybersecurity risks are increasing. Switching to an IT company that prioritizes cybersecurity can ensure your IT infrastructure is secure.

Your IT Company Always Markets Its Products Instead of Listening to You

Attempts to contact your IT company for clarification or solutions fail. For example, the company does not address your problems when you reach out to them. They treat the exchange as a marketing opportunity and attempt to sell their packages. The IT company’s employees can give little or no attention to your concerns.

Dealing with an IT company that does not listen and always tries to sell you their products can be frustrating. Your problems will continue, and you will not get answers that can help you in your decision making. Switching to an IT company that listens to you can help solve your issues and eliminate your IT support frustrations.

Your IT Company Sends Invoices With Hidden Charges

The IT company does not charge a fee that you expected, as their tariffs have hidden figures that raise your IT support costs. For example, they may charge you for work they did without your consent. They may also have been unclear on what your IT support agreement or their fees cover.

Getting bills from your IT company that you did not budget for can hurt your financial standing. It can be a significant problem if you are a small or medium organization with scarce economic resources. You may need to sacrifice essential functions to pay the IT company. Do you want unexpected expenses to disrupt your budget? Switching IT companies can ensure you work with a reliable company that can help you budget for your prosperity.

Your IT Company Often Sends Different Specialists

The IT company may regularly change experts they send to your organization. These changes can be because the IT company has a high employee turnover rate, which can jeopardize operations. They may lose personnel to help you during a crisis.

Changing your IT support team can affect your business. You will not have people with experience in dealing with your IT network. The new staff will also need time to familiarize themselves with your IT needs. Switching your IT company can ensure you enjoy familiar faces offering your IT support.

Your IT Company Does Not Provide Proactive IT Support

The IT company offers reactive IT support, as they do not identify problems or opportunities early. For example, they may not do maintenance and checks on your network. This failure can cause problems and result in avoidable losses. The IT company can also not introduce innovations to your organizations to help you achieve your objectives or gain a competitive edge.

Working with an IT company that is not proactive may not help your organization. Problems that the IT company should have identified early will cause substantial losses and downtimes. You will also not adopt innovations that might have helped your company. Switching IT companies can ensure you deal with a proactive provider.

Your IT Company Does Not Help You Comply With Regulations

The IT company may not be familiar with your industry’s IT regulations or neglect them.  They do not help you develop compliant practices or have an infrastructure that will not get you into trouble. For example, your IT company may not help your medical facility comply with HIPAA Rules and Regulations.

Failure to comply with IT regulations can land your organization in trouble. Regulatory authorities may suspend your operations or impose hefty fines. These penalties can affect your organization’s reputation. Switching IT companies can ensure you work with an IT company that helps you comply with regulations, saving you from these consequences.

Parkway Tech provides IT services and support to organizations. We offer various services, such as cybersecurity, strategic IT solutions, managed IT services, and IT consulting.

Contact us when it is time for you to switch IT companies. We offer reliable, customized IT services that will help you achieve your objectives. You will not have frustrations from our IT support, and our proactive approach ensures you avoid problems and enjoy opportunities.

Are You Ready to Switch IT Companies?

Contact us today and let us provide the IT support you need to reach new heights.

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PCI Compliance in Winston-Salem

PCI compliance is a vital concept to understand for any business that handles credit card payments. Yet, all the acronyms and central ideas can be a bit confusing to those who aren’t tech-savvy.

Businesses with Operations In New York Need to Know the SHIELD Act

The state of New York has a population of more than 19 million people, and businesses with operations in New York need to be aware of the SHIELD Act.