We Know Law Firms
For years, we have worked with law firms to help them develop a technology strategy that supports the growth of the firm. Our experienced team not only manages the computer systems and network, but we deliver guidance and implementation support. We understand that each law firm is unique, and know that every firm relies not only on their computers, but on their case management system. From Clio to Time Matters, we have the experience in dealing with a variety of case management systems.
Your local Mac support company just doesn’t have the needed experience in the software you use and your unique needs as a growing law firm. We’ve helped setup, migrate, and integrate Needles, Best Case Bankruptcy, TABS, PracticeMaster, and Amicus into several law firms. Best of all, we know that you need help whenever a problem strikes. That’s why we deliver rapid support when you need it.
Our goal is to make sure that your computer systems and software are helping your firm be its most productive. Hours spent dealing with computer issues are billable hours wasted, and when you have a deadline to meet, you can’t afford to have a technology issue get in the way. Whether you need to have access to an important matter from the courtroom or you’re working late to get some estate planning completed, we stand behind you to ensure that your technology won’t let you down.
But we don’t stop there. With our VIP plan, you get unlimited training for your employees, and our excellent project guidance and implementation. We feel these are essential to helping your firm be its most successful. Going above and beyond what the typical IT support company offers is essential to increasing the billable hours for your firm. We look for ways to increase efficiency and boost revenue for your firm. This may mean holding a two-hour workshop to show your employees a more efficient way to handle matters. Or it might be working with your marketing team to launch a successful social media campaign to bring in new clients. Whatever the challenge, we are here to help your firm achieve great success.
We Know Macs
We’ve used Macs exclusively in our company for several years. This isn’t a hobby, and we don’t have just one “Mac guy” at Parkway Tech. We love Macs, and we love helping law firms use Macs to get their work done. One thing you love about your Mac is how easy it is to use, and we are always helping our clients find easier ways to get things done.
And we don’t feel that our knowledge should be limited. We are here to help you and the rest of your firm get the most out of the Mac platform. Our growing library of training resources give you an additional resource to use, and, of course, our friendly techs are here to walk you through anything you have a question on.
Macs are our passion. We love how easy they are to use, how reliable they are, and how secure they are. That’s why we are exclusively a Mac company. There is no better platform for your firm than Macs. And don’t worry, we have an abundance of experience in iPhones and iPads, so you can work on the best device for you, wherever you may be.
Mac AND Windows
One common issue we’ve found with other Mac support companies is that their experience with Windows is extremely limited. And this presents a big problem if you have a mixed environment with some Windows PCs and servers. And it is an even bigger problem if you want to move to the Mac, but your firm is currently Windows only. For years, we supported mostly Microsoft Windows systems, but we moved over to the Mac a few years ago when we could not rely on Windows to be stable or secure. We have made the move ourselves, and we can help your firm take the needed step to move to Macs.
Whether you want to gradually replace your Windows systems with Macs, as most firms choose to do, or you want to take the leap all at once, Parkway Tech can make sure you get the smoothest possible transition. And if you’ve just got to keep a few Windows computers around, we will support those too.
Back in 2008, Parkway Tech was established to help small businesses in Virginia and North Carolina keep their technology running well and better serve their business. Over time we noticed that the law firms we worked with were the most satisfied of our clients and our biggest fans. We loved working with them very much, as well, so it was an easy transition to make to focus on the unique needs of the legal market.
There were also requests for things that fell outside the traditional IT support model. Everything from consulting on how best to go completely digital to how to improve client intake. We began to see that the computer support and management we were so good at was just a small piece of helping the firms we worked with achieve success. That’s why we’ve shifted our focus beyond just traditional IT services. Our VIP plan includes training, projects, and consulting in order to help your firm increase its billable hours.
Oh, and over three years ago we switched our office over to Macs and haven’t looked back. With the great stability, security, and ease of use that the Mac provides, we’re passionate about helping law firms move to these wonderful computer systems. We still support Windows computers, as well, but the many benefits that Macs provide to law firms can’t be ignored.
We have five core values at Parkway Tech that guide everything we do and every interaction with you. These are so important to us that we want to share them here.
Honesty & Integrity – We are honest in all our interactions with each other, with our clients, with our vendors, and with our future clients. This means admitting when we make mistakes and giving clients the best advice, even if that means we don’t make a sale.
Continuous Self Improvement – Each day we ask, “What can we improve on?” Improvement isn’t a destination. It is a process.
Simplicity – Unneeded complexity creates frustration and confusion. It ultimately zaps an organization of the strength and motivation it needs to achieve great things. We value simplicity wherever possible to remove barriers to achieving spectacular things.
Hungry for Growth – We want to grow because we know that by growing, we will have the biggest positive impact on law firms.
Service First – Every interaction is an opportunity to serve. By serving our clients well, we help them achieve spectacular things.